Donald S. (Lexington KY)

“Mike and his team were very responsive from my first contact with KarSare Water Systems. I had a water softener system that developed a problem. Mike came to my home to access my situation and to troubleshoot for possible causes. Mike was very proactive in attempting to determine if repair or replacement was best option and most cost effective. After considering 3 options provided by Mike, I elected to have my older unit replaced with a more efficient Kinetico water softener. Due to manufacturing delays caused by COVID, new unit delivery was delayed a few weeks. This was NOT the fault of KarSare. Upon receipt of new units in their inventory, company immediately contacted me to schedule install appointment. Technician arrived on time as scheduled and immediately went to work replacing my older water softener. Technician worked quickly and had new unit up and running in about 2 hours. Cleaned up area around his work space. Great experience from beginning to the end. Kinetico water systems are not the cheapest in the industry but provide a high quality water softener system for homeowners like me. KarSare is a very professional, knowledgeable, and customer focused company.”